Return And Refund Policy
Return and Refund Policy
Return Eligibility
Items can be returned within 7 days of delivery if they are unused, in original packaging, and with all tags attached. Customized items are non-returnable unless they arrive defective.
Return Process
To initiate a return, contact customer service at kainchijewels@gmail.com. Please provide your order number and reason for return. Customers are responsible for return shipping costs unless the return is due to a defect or company error.
Refund Process
Once we receive your returned item, we will process the refund within 7 business days. Refunds will be credited to the original payment method.
Exchanges
Exchanges are available for items that are defective or damaged. Contact us within 3 days of receiving your order to initiate an exchange.
Return Eligibility
Items can be returned within 7 days of delivery if they are unused, in original packaging, and with all tags attached. Customized items are non-returnable unless they arrive defective.
Return Process
To initiate a return, contact customer service at kainchijewels@gmail.com. Please provide your order number and reason for return. Customers are responsible for return shipping costs unless the return is due to a defect or company error.
Refund Process
Once we receive your returned item, we will process the refund within 7 business days. Refunds will be credited to the original payment method.
Exchanges
Exchanges are available for items that are defective or damaged. Contact us within 3 days of receiving your order to initiate an exchange.